Refund Policy
Effective Date: April 9, 2026
1. Scope
Hitop Tech Limited operates as a B2B supplier. This Website does not process payments or transactions.
All commercial agreements are handled separately through written contracts or purchase orders.
2. No Direct Refunds via Website
Since no payments are processed on the Website:
- We do not offer automatic refunds
- Refunds are not handled through online systems
3. Contract-Based Refund Terms
Refunds (if applicable) are governed by:
- Purchase agreements
- Invoices
- Commercial contracts
Refund eligibility depends on:
- Product condition
- Agreement terms
- Inspection results
4. Return Authorization Requirement
Any return must:
- Be pre-approved in writing
- Include authorization from our team
- Comply with agreed procedures
Unauthorized returns may be rejected.
5. Non-Refundable Cases
Refunds/returns may not apply to:
- Custom or special-order components
- Products damaged due to improper handling
- Items used or altered after delivery
- Time-sensitive electronic components (subject to agreement)
6. Inspection and Verification
Returned products are subject to inspection. Refund decisions will be based on:
- Product condition
- Original packaging
- Compliance with return terms
7. Shipping Costs
Unless otherwise agreed:
- Shipping costs are non-refundable
- Return shipping costs are borne by the customer
